HOW DO I CANCEL AN ORDER?

You can cancel your order online before the product has been shipped. If you paid via a prepayment mode (credit card, debit card or net banking), then your entire order amount will be refunded.
Unfortunately, an order cannot be cancelled once the item has been shipped from our warehouses.
If you wish to cancel an order, please follow these steps:

Contact us at our "whatsapp support" available in website.

HOW LONG WILL IT TAKE TO PROCESS MY CANCELLATION REQUEST?

Once your cancellation request is accepted, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email, it may take up to 5-7 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by shopeyard.com.

CAN I REQUEST FOR A REPLACEMENT

Our replacement policy allows you to request a replacement product at no additional cost if the product received by you is defective or is not as ordered. If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person before signing the POD.
You will be eligible to get a replacement if:

• Our examination of the product shows a defect that qualifies the product for replacement.
• A replacement request is made within 10 (ten) days of receipt of the delivery of the order.
• The product has been received in its unused, original condition.

Please note that replacement is subject to availability of a suitable replacement.

Please note that this policy only covers replacements for eligible products that are defective, or are not shipped as ordered. It will not cover routine product wear and tear, damage incurred during use or any other forms of damage and will not, in any event, entitle you to a refund, whether partial or otherwise.